Welcome to the Novitek Global FAQ page. Below you will find answers to the most common questions about orders, shipping, returns, and customer support.

Orders

How do I place an order?

Placing an order is simple. Browse our products, add the item you would like to purchase to your cart, and proceed to checkout. Follow the checkout steps to complete your order securely.

Once your order is placed, you will receive an email confirmation with your order details.

Can I cancel or change my order?

Orders can be canceled within 12 hours of purchase.

After this period, the order may already be in processing or shipment and changes may no longer be possible.

If you need assistance with your order, please contact our support team as soon as possible.

How can I track my order?

Once your order ships, you will receive a tracking number by email.

You can also track your order through our Track Order page on the website using your tracking information.

Shipping & Delivery

Where do you ship?

Currently, Novitek Global ships within the United States only.

How long does shipping take?

Orders are typically processed within 1–2 business days.

After processing, shipping transit time is usually 5–7 business days, depending on the destination and carrier.

The total estimated delivery time is 6–9 business days.

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or high order volumes.

Where are orders shipped from?

Orders may be shipped from fulfillment partner warehouses depending on product availability and inventory location.

What if my package is delayed?

Occasionally shipping delays can occur due to circumstances outside our control such as weather conditions, carrier issues, or peak shipping periods.

If your package appears delayed, please contact our support team and we will help investigate the shipment.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy.

Items can be returned within 30 days of delivery, provided they are:

• Unused
• In their original packaging
• In the same condition as when received
  

How do I start a return?

To initiate a return, please contact our support team at:

support@novitekglobal.com

If your return request is approved, we will provide the correct return instructions and a prepaid return shipping label.

Are there return shipping fees?

No. A prepaid return label will be provided for approved returns.

Are there restocking fees?

No. Novitek Global does not charge restocking fees.

When will I receive my refund?

Once the returned item is received and inspected, we will notify you of the refund status.

If the return is approved:

• Refunds will be issued to the original payment method
• Refunds are processed within 10 days after the returned item is received and inspected

Please note that your bank or payment provider may require additional time to post the refund to your account.

Delivery Issues

What if my package is lost?

If your package appears to be lost in transit, please contact our support team and we will work with the shipping carrier to investigate the issue.

What if my package shows delivered but I did not receive it?

If tracking shows the package has been delivered, we recommend checking with:

• Household members
• Neighbors
• Your local delivery carrier

While we are not responsible for packages once they are marked as delivered by the carrier, we will still assist customers where possible in resolving delivery concerns.

Payments

What payment methods do you accept?

We currently accept payments securely through PayPal.

All transactions are processed through PayPal’s secure payment system, allowing you to pay using your PayPal balance, linked cards, or other payment methods supported by PayPal.

Is my payment information secure?

Yes. All payments are processed securely through PayPal, a trusted global payment provider.

Your payment details are encrypted and handled directly by PayPal, meaning we do not store or have access to your sensitive financial information.

Customer Support

How can I contact customer support?

You can reach our support team through the following methods:

Email: support@novitekglobal.com
Phone: +267 75 988 868

What are your support hours?

Customer support is available during the following business hours:

Monday – Friday
9:00 AM – 5:00 PM PST (Los Angeles)

Messages received outside business hours will be responded to as soon as possible on the next business day.

Additional Questions

If you have any questions not covered in this FAQ, please contact us at support@novitekglobal.com and our team will be happy to assist you.