Refund policy
Last updated: May 6, 2026
At Novitek Global, we are committed to providing a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, you may request a return or refund under the conditions outlined below.
Returns
We accept returns for both defective and non-defective products for orders shipped within the United States.
You may request a return within 15 days of delivery.
Return Eligibility
To qualify for a return:
- The item must be new or slightly used
- The item must be returned in its original packaging where possible
- A valid order number or proof of purchase must be provided
Returns that do not meet these conditions may not be accepted.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Photos or videos showing the problem
After review, we will provide one of the following at no additional cost:
- A replacement, or
- A full refund
How to Start a Return
To initiate a return, please contact us at:
Include:
- Your order number
- The item(s) you wish to return
- The reason for the return
If your return is approved, you will receive instructions on how to proceed.
⚠️ Do not send items back without contacting us first, as return addresses may vary depending on the supplier.
Return Shipping
- Returns are completed by mail
- A free return label will be provided for download and printing
- No restocking fees are charged
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method
- Refunds are processed within 10 days after the returned item is received and inspected
Please note: Your bank or payment provider may require additional time to post the refund.
Exchanges
We do not offer exchanges.
If you would like a different item, please return the original item (if eligible) and place a new order.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
After this period, orders may already be processed or shipped and cannot be canceled.
Late or Missing Refunds
If you have not received your refund after the processing period:
- Check your bank or card account again
- Contact your payment provider
- Contact us at support@novitekglobal.com if the issue persists
Contact Information
If you have any questions regarding returns or refunds, please contact us: