Terms of service

Last updated: May 6, 2026

Welcome to Novitek Global (“Company”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of our website and services.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. Company Information

Business Name: Novitek Global
Business Type: Online Retail Store
Market Served: United States
Customer Support Email: support@novitekglobal.com
Customer Support Phone: +267 75 988 868

Novitek Global operates an online retail store offering personal temperature control technology and outdoor enthusiasts. 

2. Use of the Website

By using this website, you agree that you:

  • Are at least 18 years old or have permission from a legal guardian
  • Will use the website only for lawful purposes
  • Will not attempt to interfere with the security or functionality of the website

We reserve the right to suspend or terminate access to our website if these Terms are violated.

3. Products and Availability

We make reasonable efforts to ensure product descriptions, images, and specifications are accurate.

However:

  • Product availability may change without notice
  • Product packaging, color, or minor design details may vary slightly from images shown
  • We reserve the right to limit or cancel quantities purchased per customer, per household, or per order

If a product becomes unavailable after an order has been placed, we will cancel the order and issue a full refund.

4. Pricing and Payments

All prices displayed on our website are in United States Dollars (USD) unless otherwise stated. Payment is required in full at the time of purchase.

We currently accept payments exclusively through PayPal. By placing an order, you authorize us to charge your PayPal account for the full order amount including applicable taxes.

We reserve the right to:

  • Change product prices at any time
  • Correct pricing errors
  • Cancel orders affected by pricing inaccuracies

If an order is canceled due to pricing errors, customers will receive a full refund.

5. Shipping and Delivery

Novitek Global currently ships within the United States only.

Orders are typically processed within 1–3 days. Estimated shipping transit time is 6–9 days (depending on the destination and shipping carrier). Total estimated delivery time is 7–12 days.

Delivery times are estimates and may occasionally vary due to:

  • Shipping carrier delays
  • Weather conditions
  • High order volumes
  • Other circumstances outside our control

Orders may be shipped from fulfillment partner warehouses depending on product availability and inventory location.

Once an order has been handed to the shipping carrier, delivery timing is managed by the carrier.

6. Lost or Stolen Packages

If a package appears to be lost during transit, customers should contact our support team and we will work with the shipping carrier to investigate and resolve the issue.

If tracking information shows that the package has been successfully delivered, we recommend checking with neighbors, household members, or your local carrier.

While responsibility for delivery is transferred to the shipping carrier once a package is marked as delivered, customers may still contact us for assistance and may be eligible for returns or refunds in accordance with our Returns, Refunds, and Cancellations policy.

7. Returns, Refunds, and Cancellations

Returns are accepted within 15 days of delivery for orders shipped within the United States.

To initiate a return, customers must contact our support team at:

support@novitekglobal.com

If the return request is approved, we will provide return instructions along with a free return shipping label (downloadable and printable).

Return conditions:

  • Items may be new or slightly used
  • Items should be returned in original packaging where possible
  • Returns are completed by mail
  • No restocking fees are charged

Orders may be canceled within 12 hours of purchase. After this time, orders may already be processed or shipped and cancellation may not be possible.

Refunds are issued to the original payment method once the returned item has been received and inspected. Refunds are processed within 10 days after inspection.

8. Order Verification

To protect customers and prevent fraudulent transactions, Novitek Global reserves the right to verify orders before processing.

Orders that cannot be verified or that appear suspicious may be canceled and refunded.

9. Accuracy of Website Information

We aim to ensure that all information on our website is accurate and current. However, we do not guarantee that all information is free from errors or omissions.

We reserve the right to correct any errors and cancel orders affected by inaccurate information.

10. Disclaimer of Warranties

All products and services provided by Novitek Global are offered on an “as is” and “as available” basis, to the fullest extent permitted by law.

We do not guarantee uninterrupted access to our website or that products will meet every individual expectation beyond what is stated in the product description.

11. Limitation of Liability

To the maximum extent permitted by law, Novitek Global shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website or products.

Our total liability for any claim related to a purchase shall not exceed the amount paid for the product giving rise to the claim.

12. Force Majeure

Novitek Global is not responsible for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Shipping carrier disruptions
  • Supplier delays
  • Government actions
  • Labor disputes or pandemics

13. Prohibited Activities

You agree not to use this website to:

  • Violate laws or regulations
  • Submit false or misleading information
  • Infringe intellectual property rights
  • Transmit malware, spam, or harmful code

Violation of these rules may result in termination of access to our services.

14. Governing Law

These Terms of Service are governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Novitek Global operates.

15. Changes to These Terms

We reserve the right to update these Terms of Service at any time.

Changes become effective immediately upon being posted on this page. Continued use of the website constitutes acceptance of the revised Terms.

16. Contact Information

If you have any questions regarding these Terms of Service, please contact as at:

support@novitekglobal.com
+267 75 988 868
Or visit our Contact Us page.

17. Additional Policies

For more detailed information regarding our policies, please review the following pages:

By placing an order on our website, you acknowledge that you have read and agree to these policies.